Claims process

Learn how to file and track claims efficiently with our step-by-step process.

Documents required

Privacy policy
Cookie policy
Legal information
Complaints procedure
Accessibility

Privacy policy
Cookie policy
Legal information
Complaints procedure
Accessibility

First2Protect Insurance Services is a trading name of First2Protect Limited, an Appointed Representative of John Charcol, a trading name of John Charcol Limited, who are authorised and regulated by the Financial Conduct Authority.

First2Protect Limited Trading & Correspondence Address – Second Floor, The Forum, Barnfield Road, Exeter, EX1 1QR.

First2Protect Limited is registered in England and Wales at Floor 4, 11 Leadenhall St, London, EC3V 1LP. (number 09014795). VAT number: 453 5246 94.

Calls are recorded to meet our regulatory obligations and for training/monitoring purposes.

The guidance contained within this website is subject to the UK regulatory regime and is therefore primarily targeted at consumers based in the UK.

Claims process

Learn how to file and track claims efficiently with our step-by-step process.

Customer claims journey

Customer claims journey

ARC claim hub

Documents required